• Computing Engineer, with experience in medium size software development projects.

• Certified as Project Management Professional since 2011.

• 15 years delivering IT services for US customers, either as an assigned contractor or as manager of a team.

• 3 times awarded as representative of the 0.1% of the outstanding employees.

• Increased the operation size of my biggest account by twice in 2 years, to include 2 countries.

• Standardized the project tracking of the services under my control, that aligns expectation of my reports, and includes the 5 main areas of health of each service delivered.

• Increased the customer satisfaction from complaining from committed services to “the best and smoothest transition ever”

• Developed an Excel tool to model cost and time planning for contracts, which changed the behavior of the whole company, the profitability, and the mindset from the financial perspective.

• Digitized a set of quality trainings (Six Sigma & LEAN) so they be available for my whole team.

• Developed a role that assists managers and encapsulates management and financial activities, this would allow managers to focus more on things that matter.

• Standardized the Knowledge Transition process and topics for service Managers so every change flows with less gaps.

• Project Management methodology (PMP) under PMI.

• Application of ITIL for the services delivered.

• Executive reporting of projects and services.

• Basic understanding of Agile Scrum methodology.

• Escalation and conflict resolution.

• Teaching to team-members and team-leaders, sharing knowledge across anyone who may need it.

• Management of an account of up-to 120 team-members.

• Communication

• Conflict resolution

• Facilitation of meetings towards reaching actions.

• Bachelor’s degree in computing engineering.

• Improvement of Management Competencies, Business Administration and Management

Project Management Professional - PMP

ITIL - Foundation Certificate in IT Service Management 

Six Sigma Green Belt

• Design and construction of digital and analog electronic projects.

• 3D Printing with a printer built by myself of type FDM (Fused Deposition of Material), that includes PLA and ABS.

• 3D Design of pieces to be 3D printed, with the use of FreeCad and Blender software.

• Running half marathons.